FAQ

WHAT IS YOUR SERVICE AREA?


Our primary service area is Atlanta and surrounding areas. We can also provide ground transportation at other locations upon request. Call our Reservations Department at (770-376-8159) for details and a rate quote.

 

WHAT VEHICLES DO YOU OFFER FOR HIRE?


Our fleet includes Sedans, EXC Sedan, Stretch limousines, Stretch SUVs, EXC SUV, Mini-buses, Party bus, M-BENZ S550 and Vans, Sprinter

 

WHAT ARE YOUR RATES?


J&K Executive Transportation offers all-inclusive airport service, as well as hourly service based on minimum time requirements and based on the vehicle you choose. Please call our Reservation Department at (770-376-8159) for more rate details.

 

ARE YOU CLOSED HOLIDAYS?


At J&K Executive Transportation we offer a 24 hour a day, 7 days a week, 365 days a year, SERVICE.

 

HOW FAR IN ADVANCE DO I NEED TO MAKE A RESERVATION?


We suggest reservations be made at least 24 hours in advance for guaranteed service availability, with a 2-hour minimum notice. If you have an emergency and need immediate service, call us at (770-376-8159)

 

DO YOU PROVIDE CHILD SAFETY SEATS FOR YOUR VEHICLES?


Yes, you may reserve a child safety seat for just $10.00 per seat. Each of our vehicles is equipped with the proper seat belts. If you require one of our child safety-seats, please speak with a Reservation Agent prior to the date of your transportation.

 

DO YOU HAVE A LOST AND FOUND DEPARTMENT?


Yes. Please contact our customer service department at (770-376-8159) between 9:00 a.m. and 5:00 p.m., Monday through Friday. While J&K Executive Transportation is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.

 

WHAT IS YOUR PRIVACY POLICY?


At J&K Executive Transportation, we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Executive news, specials, and promotions. We will never sell your information to anyone.


AIRPORT TRANSFERS
WHAT IS A PRIVATE RIDE?


A private ride is private car service, meaning you will not be asked to share a vehicle with other travelers. There is a 15-minute wait time grace period on all private ride service.

 

WHY DO YOU SUGGEST SUCH EARLY PICKUP TIMES FOR DEPARTURES?


Since the 9/11 tragedy, airport security can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.

 

WHAT HAPPENS IF MY FLIGHT IS DELAYED?


We monitor all flights arriving at all airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).

 

WILL YOUR DRIVER HELP ME WITH MY LUGGAGE?


Yes, our Chauffeurs are always happy to assist you with loading and unloading your luggage and other items.

 

WILL YOU MEET PASSENGERS IN THE AIRPORT?


Yes, we offer several different services from meet and greet inside for an extra fee of $25.00. Curbside pickup to on-site coordinators for large groups. Please call us at (770-376-8159) for more details.


CANCELLATION POLICY:

 

All hourly charters require a 72 HOURS cancellation, no exceptions or refunds.
 
All limousine service cancellations or change request, must be made and confirmed via email. Any unconfirmed request is subject to incur charges. All cancellation request must be made 24 hours prior to the scheduled reservation time to avoid charges.
 
Any change request submitted 4 hours or less prior to the scheduled reservation time, are subject to approval and may incur additional charges.
 
ALL "NO SHOWS" WILL INCUR CHARGES
 
No-shows: A reservation is considered a “No Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when passenger’s plane lands) or (b) thirty (30) minutes at other pickup locations. For all No-Shows, the full trip fare, including a twenty percent gratuity, will be charged.
 
To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pickup location of your reservation without first contacting us.
 
WILL YOU MEET THE PASSENGER IN THE AIRPORT?
 
Fast-Track Commercial 
"Arrival & Departure" 
Meet & Greet
 
* Fast-track through security, customs and immigration
* Assistance with VAT refunds
* Gate escorts
* Terminal connection assistance
* Luggage check-in's and rechecks
* Arrange lounge access
FBO Non-Commercial 
Concierge Meet & Greet
 
Our airport meet & greet concierge service would assist you throughout every part of your ground’s transportation upon arrival. A business suited agent will be staged at airport tracking your flight, making sure your chauffeured limousine meets its spot time and on tarmac, then formally welcoming you and your guest upon exiting aircraft, then calling hotel desk or rep with ETA in advance of your arrival for seamless check-in or drop off. 
 
Lastly and upon request, our Meet & Greet concierge will be at your beck and call. From shopping & any other errand, to booking you a "town tour" in one of our luxury chauffeured vehicles.
  
 
WHAT CREDIT CARDS DO YOU ACCEPT?


We accept all major credit cards, including MasterCard, Visa, American Express, and Discover.

 

WHY DO YOU ASK FOR A CREDIT CARD NUMBER WHEN I MAKE MY RESERVATION?


To hold your reservation, we need a credit card from you. We will not charge the card until the day before your trip. Our company uses the credit card number taken at the time of your order for this purpose. Your reservation charges will show up on this credit card if you do not cancel your service in advance.

 

DO I HAVE TO PAY WITH THE CREDIT CARD PROVIDED DURING RESERVATION SET UP?


No, the credit card taken during the setup of your reservation is just to hold your reservation. You can use any other card or form of payment at the time your trip takes place.

 

DO I NEED AN ACCOUNT TO MAKE A RESERVATION?


Yes, you do need an account to make a reservation. You need a valid credit card to guarantee your trip.

 

HOW DO I GET A DUPLICATE RECEIPT?


Contact our accounting department at (770-376-8159) They can email or fax you a duplicate receipt for your records.

 

WHY ARE THE DATES ON MY BILL DIFFERENT FROM MY TRAVEL DATES?


We do not process credit card transactions in our vehicles, so credit card transactions are posted after our Accounting Department closes out your trip. Processing generally takes about three days.

 

WHY IS THE AMOUNT CHARGED DIFFERENTLY FROM THE AMOUNT I WAS QUOTED?


Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our Accounting Department at (770-376-8159) to review your charges.


Kathy-ann Nixon
[email protected]